What is your ordering process?
All order should be submitted through grammarcy Order Form or you may contact us with questions Please allow 24 hour response time to follow up. Once order has been received and all details have been provided for design, please allow 3 days to receive a proof. If any changes need to be made, please respond within 24-48 hours for changes to be made. Each order is offered two complimentary proofs. A charge of $10 applies for each subsequent proof over 2. New customers are required to pay a $75 deposit before order can be submitted and any design work is started on a proof.
*Minimum qty to order is 25
What is your shipping policy?
grammarcy’s primary shipping method is UPS or FedEx for a flat rate fee of $15. Shipping on represented items like Embossed Graphics, Crane&Co, William Arthur, etc. have various shipping costs are transferred directly to customer. If there are multiple specialty items ordered from separate vendors, additional shipping fees may apply. For customers receiving the 15% off wedding discount package, a $100 flat shipping fee is incurred (excluding any rush orders). If you would like to expedite to 2-day or overnight, additional fees will apply and a separate invoice will be sent for shipping.
What is your house paper stock?
Unless otherwise specified, all orders are printed on our “house” stock, which is 120 pound heavy matte cardstock. Please specify white or ecru/ivory at the time of order. You may request a linen finished cardstock for a small upcharge. Our house envelope stock matches the house paper. Colored envelopes are available for a slight upcharge.
Do you have other paper options?
We have access to thousands of different paper weights (thickness), colors and finishes (textures). If you have a specific vision, please share it with us and we will do our best to make it a reality. Please keep in mind that your print process does affect the type of paper that can be used. For instance, the thickest papers available cannot physically travel through a printer if you’re printing digitally (flat ink). If you want super thick, you have to use a printing process that accommodates that (engraving, letterpress or embossing)
What is “backing?”
“Backing” is a term that we use to describe the finished product of two paper stocks being layered on top of one another. Usually, this is done with a printed piece being mounted or “backed” with a colored card stock to add weight, color and definition to an invitation or announcement.
What is your proofing process?
Please check proof carefully for correct spelling, punctuation and grammar as well as address, date, time, names, phone numbers, etc. (carefully read over all that applies to your order). We will do our best to check for mistakes, but it is ultimately up to you to proof and approve your order. Also, as the customer, you are responsible for asking the charge for upgrades and changes that you make to your order after a quote has been given.
What printing processes do you offer?
Digital and offset press lithography (flat ink), letterpress, thermography, engraving, embossing, and foil
Do you offer front envelope addressing?
We offer calligraphy services on all wedding items. We have the ability to digitally print addresses on individual envelopes as well, but offer on an individual case basis.
We most often print photos digitally onto the card, however many clients love the look of an attached photo on their photo card (and so do we!). Please keep in mind that photos that are digitally printed need to be provided with order form in the highest resolution, but even still, they may appear slightly blurry in the proof as we email at a lower resolution in order to email.
We offer a handy guide to help you choose what picture size you want to go with according to the standard card sizes available.